These instructions are from (go here if you're still having trouble, and would like to see the pictures that go along with each step of the instructions):

1. Go to and download the Zip software.

2. If you are on a PC, open the .zip file, then open the .exe file that is unzipped. If Fitbit Connect doesn't appear on your desktop, search for “Fitbit Connect” in the Start menu.

If you are on a Mac, open the .dmg file. If Fitbit Connect does not appear on your desktop, search for “Fitbit Connect" in Spotlight. 

3. Run the installation file by double-clicking on it. Follow the onscreen instructions once it opens.

4. Once Fitbit Connect has been installed, you will be taken to a screen where you can sign up or sign into your Fitbit account. After signing up or in and providing some information that will help personalize your Fitbit experience, the software will beging the process of linking your tracker to

5. At this time, make sure that your Zip is within a few inches of the wireless USB dongle plugged into your computer. If another Zip is nearby, move it further away.

6. When Fitbit Connect has found your Zip, a 4 digit code will appear on its display, and you will be prompted to enter that number.

7. After entering the number, your Zip’s information will be connect to

Connecting to Zip will take up to 30 seconds.

Once your Zip is linked to, you can log into and go to your Dashboard to see all of your synced data.