ID Watchdog provides world-class identity theft protection and resolution services to the benefit marketplace. Their proprietary technology searches billions of data points to detect changes in the personal identity profiles of each of our employees. Features include comprehensive monitoring, rapid alert notifications, and concierge-level identity resolution. For more information, read an employee-facing PDF on the benefits of ID Watchdog.
Maxwell Health’s integration with ID Watchdog automatically generates and sends a preformatted file to ID Watchdog on a monthly basis that includes information (detailed below) on employees who have engaged with the ID Watchdog product.
About the ID Watchdog service
Employees can enroll in ID Watchdog at any time, and are not limited to an annual enrollment period. After an employee enrolls through Maxwell, ID Watchdog will email the new employee with login instructions to activate their account (see sample email below).
If an employee who is enrolled in ID Watchdog is terminated or otherwise leaves the company, you will need to terminate the product in Maxwell Health. This does not necessarily mean that they are no longer a subscriber of ID Watchdog. ID Watchdog will reach out to the employee and ask if they would like to continue their coverage.
If an employee wants to end their subscription with ID Watchdog voluntarily, they should communicate this to you, and you will terminate the product in Maxwell Health. ID Watchdog will reach out to the employee letting them know that their subscription has ended.
How the integration works
Once the integration is set up and turned on, a file containing the following information will be sent from Maxwell Health to ID Watchdog on a monthly basis (the 27th of every month):
List of all employees currently enrolled in ID Watchdog. This lets ID Watchdog know the employee is still eligible for the subscription service and keeps their account active.
List of employees who have checked out with the ID Watchdog product in Maxwell Health.
In the Integrations Log, view a status of your syncs, a record of every sync that has occurred, and download the files of finished syncs. The Log can be found under Settings > Integrations > ID Watchdog under Current Integrations tab > Details > Log.
The ID Watchdog service has two monthly plan options, which are both payroll deducted:
$8.95 individual, $15.95 family for the Basic product
$12.95 individual, $22.95 family for the Platinum product.
Maxwell produces a bill for each employer and sends it to the broker or employer as requested during implementation. The bill will be based on the number of employees who enrolled in and are able to use ID Watchdog in the upcoming month. For example, we bill on January 1st for those who are enrolled in the product for January.
If you offer ID Watchdog to your employees through Maxwell, this integration will be added and turned on by the Maxwell Health team. Read details on the setup process.
Please note that the steps for setting up the integration vary slightly based on the deployment status of your Maxwell Health portal. If your Maxwell Health portal hasn’t yet gone live, setting up the integration follows a separate timeline than your Maxwell Health portal implementation. But setting up your integration won’t delay your portal from going live. It just means that your integration may go live after your portal does.
For technical questions about the Maxwell Health + ID Watchdog integration, please contact Maxwell Customer Support at email@example.com or (866) 629-7445. For more general questions about the Maxwell Health + ID Watchdog integration, please contact your Advisor and/or the Maxwell Health Marketplace Team at firstname.lastname@example.org. For questions regarding the ID Watchdog product, please contact your Advisor, or your ID Watchdog representative.
Sample email to employee after enrolling in ID Watchdog through Maxwell