Maxwell Health’s integration with ID Watchdog automatically generates and sends a preformatted file to ID Watchdog on a monthly basis that includes information on employees who have engaged with the ID Watchdog product.


The steps for setting up the integration vary slightly based on the deployment status of your company on Maxwell Health.


Follow these steps if you’re currently live on the Maxwell Health platform or the implementation checklist has already been finalized:

  1. ​Your Advisor will notify their Maxwell Health Account Manager that you'd like to add the ID Watchdog integration.​

  1. Your Maxwell Health Account Manager will ask your Advisor to fill out an integration specific checklist with the employer contribution (if any), as well as the email address of who should be billed monthly for ID Watchdog.

  1. Once we've received the completed integration implementation checklist, we'll notify you once the integration is activated. This step takes four business days.


Follow these steps if you haven’t started implementation on the Maxwell Health platform or the implementation checklist hasn’t been finalized.

  1. Your Advisor will let us know that an ID Watchdog integration has been requested.​

  1. Your company's implementation checklist will include the ID Watchdog integration on the Lifestyle Products tab. When your Advisor fills out the implementation checklist, they’ll also fill out the employer contribution (if any), as well as the email address of who should be billed monthly for ID Watchdog.

  1. Once the implementation checklist has been completed, we’ll begin the implementation process.

  1. We’ll notify you once we’ve completed the build process for your company, and your broker has reviewed and signed off on its accuracy. We’ll also notify you once we’ve activated your integration, which may be up to 4 business days after your build is complete.


Please note that setting up the integration follows a separate timeline than your Maxwell Health implementation, but setting up your file won’t delay you from going live in Maxwell. It just means that your file may go live after your company deploys on Maxwell.