Here are questions Advisors who are new to Tempo often have. We’re here to help!

How do I access Tempo?
Access Tempo by clicking here! We recommend bookmarking the link for easy access. You'll log into Tempo with the same Advisor credentials that you use to access the Maxwell platform. Tempo mirrors the permission level that has been set for each Advisor in Maxwell. All Master Advisors can view all employers that their firm has or is in the process of implementing with Maxwell. Standard Advisors can only view the employers they have been designated.

What Browsers is Tempo supported in?
Chrome 37+, Firefox 30+, and Safari 6+. Not sure what browser you’re using? Find out by clicking here.

How do I reach the Implementation Team?
The easiest way to reach us is via live chat within Tempo on weekdays from 8 a.m. to 9 p.m. EST. You can also reach us via email at implementation@maxwellhealth.com or by phone at 617-420-7717. 

What if I need to add a product for an implementation I’m working on in Tempo?
Navigate to the Products section in Tempo within that employer and click Request Additions in the top right corner of the screen. This will link to a form you can complete for additional products, forms, integrations, etc. that you need for your employer. Once completed, the form will be sent directly to the Implementation Team. You’ll receive an email as soon as the requested additions have been made available within Tempo (within 2 business days).