We discovered and fixed an issue with the Fitbit data sync in the Maxwell Health mobile app. Now, users with Fitbits connected to their Maxwell mobile app will see their steps sync properly.
For the Fitbit sync to start working again, users will need to reconnect their Fitbit to the Maxwell app. We sent all Fitbit users an email on how to do this, but have also listed the steps below:
- Log into your Maxwell mobile app.
Tap Wellness > Connect Fitbit.
You may need to enter your login credentials for Fitbit.
You may need to allow Maxwell Health the ability to access your Fitbit data.
- On the Fitbit app dashboard, tap Account.
- Tap the top of the screen where you see your tracker's name.
- Find and tap Sync Now.