We discovered and fixed an issue with the Fitbit data sync in the Maxwell Health mobile app. Now, users with Fitbits connected to their Maxwell mobile app will see their steps sync properly.

For the Fitbit sync to start working again, users will need to reconnect their Fitbit to the Maxwell app. We sent all Fitbit users an email on how to do this, but have also listed the steps below:

  1. Log into your Maxwell mobile app.

  2. Tap Wellness > Connect Fitbit.

  3. You may need to enter your login credentials for Fitbit.

  4. You may need to allow Maxwell Health the ability to access your Fitbit data.

Once users have reconnected, any steps that they have on their Fitbit will be synced and tracked properly going forward in your Maxwell app. Please note that only the previous 7 days of data will sync and display.

If a user has reconnected and still don’t see their steps in the Maxwell app, they should log into their Fitbit account to confirm the tracker is still syncing. There’s lots of info about syncing the Fitbit tracker on their website, but here’s some quick instructions for those who use an iOS (Apple) device:
  1. On the Fitbit app dashboard, tap Account.
  2. Tap the top of the screen where you see your tracker's name.
  3. Find and tap Sync Now.

If you or your employer clients have any trouble, please email our Customer Support team at support@maxwellhealth.com. 

We apologize for the inconvenience and happy stepping!