We make improvements to the Maxwell Health platform every day, but we don’t want to overwhelm you with information. This article highlights the recent product improvements we’ve made, so you can easily stay up to date. Here's what we’ve launched recently.

More Control Over When Forms are Sent Automatically

When it comes to choosing when a product form should be sent automatically, we’ve found that one size does not always fit all. That’s why, in the new forms system, you and your Master Administrators can now customize which specific actions should trigger a form to send automatically, on an employer-by-employer basis.

Say you want an enrollment/waiver form to send to an employee automatically only when an employee enrolls, and not when they waive? Now, all you have to do is turn “auto-sending” off for the “waive” condition and you’ll be good to go.

Note: Our team will continue to default the “auto-sending” settings to “on” based on what we believe the form should be used for. For example, when an enrollment/waiver form is added to a portal, the “enroll” and “waive” conditions will be defaulted to “on.” For more examples and tips, check out our article on auto-sending forms here >

New Built-in Workflow to Correct and Approve Changes to Forms

We know it happens. Employees make mistakes on forms. That’s OK! If an Administrator corrects a mistake on a form or fills in a new field that wasn’t completed, the form will now be automatically routed back to the employee and the employee notified to authorize the changes. The employee will also receive an email notification prompting them to log into Maxwell to take action. Watch a quick video below and 
learn more about approving forms here >


One of your employer clients not on the new forms system yet? Not to worry, they’ll be migrated over before July 1st.

In Case You Missed It

Sometimes it’s the little things. Here’s a recap of some small improvements we made lately!

  • If you’re familiar with our forms system, you know that for product forms, we automatically populate which product an employee selects in Maxwell, so they don’t have to fill that part out. We know the name of the product in Maxwell isn’t always listed exactly the same as it’s listed on the form. We continue to set up the forms to choose the right products for your employers. But, now, you too can see the name of the product as it’s listed on the form under the form’s settings.

  • Based on your feedback, we slightly updated the “Bulk Process” page (Manage Enrollments > Bulk Process) to be more user-friendly with helpful copy and design, and a link to our Knowledge Base.

Stay Tuned

  • Were you unable to attend the 2017 Summit? If so, here’s your chance to catch a recap. Join our Management Team for a Strategic Update webinar which will provide insight on our product roadmap for the rest of 2017. You won’t want to miss it! Register today >

  • Still learning the new forms system? Register here for an upcoming live webinar focused on all things forms! We also have ongoing best practice webinars on making changes and managing employee shopping in Maxwell.

  • If you work with large employer clients, you probably just got through ACA reporting for calendar year 2016 (the IRS deadline to e-file 1095 forms was on March 31st). But believe it or not, it’s not too early to start preparing for the next year! For those of you who want to get a head start on 2017 ACA reporting, the ACA data extract in Maxwell Health will be updated to reflect 2017 product data starting June 1, 2017.
    • If you haven’t used the extract yet, it returns a row for each enrolled or waived medical product per employee and their dependents covered on the product. Now, the only medical products that will show on the extract have a start date and/or end date within the year 2017, rather than 2016. Learn more about managing ACA in Maxwell here >

Important Marketplace Update Regarding blooom

Effective immediately, blooom has made the decision to focus 100% of their efforts on their direct-to-consumer business. In keeping with this consumer focus, blooom has suspended their efforts in supporting the employer-sponsored and B2B channel. As a result, blooom will no longer be part of the Maxwell Marketplace and will no longer accept new employer business on the Maxwell platform.

If you have existing blooom accounts, your Maxwell Account Manager will be reaching out to discuss transition steps.

Please contact your Account Manager or email marketplace@maxwellhealth.com with any additional questions.

FYI, an Admin-facing version of this article is posted on the Admin Knowledge Base.

Got a question? We're here to help! Contact us at support@maxwellhealth.com. You can also always reach us at feedback@maxwellhealth.com to share product feedback, ideas, or suggestions.