The Personal Health Advocate is a trained professional, typically a registered nurse, supported by medical directors and benefits and claims specialists, who understands the intricacies of the healthcare system and how to navigate through it. As soon as a member contacts Health Advocate, they establish a relationship with a Personal Advocate who stays with them until their issue is resolved. Our Personal Health Advocates demonstrate a commitment to service excellence, possess strong problem-solving skills, and support members as they seek healthcare services and interact with providers and insurers. They assist with clinical issues, claims, benefits, grievances, paperwork and other important needs.
Health Advocate can be accessed 24/7. Normal business hours are Monday through Friday from 8 am to 9 pm, Eastern Time. Staff is available for assistance after hours and on weekends.
Your advocate is a seasoned health professional with tons of experience dealing with these types of issues, and will be happy to guide you through any questions you may have.